Oracle Federal Financials Applications Implementation,
System Upgrade, Support and Maintenance
Segundo has been a key resource implementation specialist
in the federal market since 1998. We have been instrumental
in supporting the implementation of the first version
of Oracle Federal Financials and have played a key development
role in later releases.
Because we are focused on the Federal sector, we understand your agency's
needs and can relate this to an Oracle implementation, upgrade, or support
task. Segundo's team of professionals has knowledge across multiple
Federal agencies and can use that knowledge along with 'best business
practices' and extensive experience to provide the most appropriate and
effective solutions to your agency.
 Federal
Focus e-brochure
Help Desk
Segundo can support your helpdesk needs. Either onsite or
in our own help center, Segundo can provide a variety of services related
to resolving your help desk support and call center issues. Using web
technology, Segundo can view a users' system remotely and offer the quickest
most effective solution to the problem at hand.
Enterprise Resource Planning (ERP)
If your organization is ready for Enterprise Resource Planning
(ERP), planning is the keyword. The decision that it is time for an ERP
solution implies that you have already examined your business processes
and found room for improvement. This stage of preparation must include
a thorough analysis of your business processes, relationships between
functional areas, and relationships with partners, suppliers, and customers.
This can mean uncovering both strengths and weaknesses in the way your
organization works, as well as an evaluation of the technology investments
you have already made.
Envisioning the ideal in
Enterprise Resource Planning
Once you understand your starting ground, you can begin
to plan for the most effective and scalable Enterprise Resource Planning
solution.
Segundo offers a comprehensive front to back end business
model integration solution with a component based software architecture.
For Financials, Customer Relationship Management (CRM), Human Resource
(HR), System Change Management (SCM), and Warehouse Management, Segundo
has the expertise to get your Oracle ERP solution up and running. And
with five or more years of Oracle technical expertise, Segundo can help
you turn your Oracle investment into a streamlined, comprehensive ERP
solution.
Making Enterprise Resource Planning a reality
in your business
The last stage of the process is getting your organization
from where you are now to where you want to be. The Enterprise Resource
Planning experts at Segundo can help you make it happen through every
stage of the implementation.
Database Management
Performance Tuning is provided
by our certified Oracle Database Administrators (DBAs) who analyze and
optimize performance of your databases to meet your specific needs. Our
senior-level DBAs have years of experience increasing performance and
instance efficiency to help our clients achieve their performance goals.
High Availability is implemented
by our certified Oracle Database Administrators (DBAs) who plan, install
and configure a high availability solution to fit your needs. Our senior-level
DBAs have implemented the whole range of high availability solutions available,
including Oracle Real Application Clusters, Oracle Fail Safe, Oracle Standby
Database (Data Guard), and more.
Installation/Upgrade is implemented/upgraded
by our certified Oracle Database Administrators DBAs who plan, install/upgrade
and configure a database to fit your needs. Our senior-level DBAs have
implemented and upgraded the whole range of Oracle products, including
Oracle9i, Oracle8i and Oracle8 Server, Oracle9iAS, Oracle interMedia.
Migration is provided by our
certified Oracle Database Administrators (DBAs) who plan, configure and
migrate data from one database platform to Oracle® or migrate a database
from one server to another. Our senior-level DBAs have performed a wide-range
of migrations for our clients, including migrating from SQL Server to
Oracle and converting data from a non-Oracle database.
Backup and Recovery is implemented
by our certified Oracle Database Administrators (DBAs) who plan, install,
configure and document a backup and recovery solution to fit your needs.
Our senior-level DBAs have implemented the whole range of backup and recovery
solutions available for Oracle including online, incremental and block-level
backups.
Custom Development
Segundo has developers that are accredited as Oracle Certified
Professional (OCP) Internet Application Developers using the Oracle Forms,
Reports and Designer product set to develop custom applications for deployment
on either Intranet or Internet. Application development experience using
these tools includes custom interfaces to existing database, very large
data processing applications and web deployed data entry systems.
Java
Segundo has skills in Java and J2EE technology, offering
customized solutions that take advantage of the "Write Once, Run
Anywhere" portability and database access that J2EE offers. J2EE
adds full support for Enterprise JavaBeans components, Java Servlets API,
JavaServer Pages and XML technology.
Java technology offers the flexibility to easily deliver
over the Internet, or any network any Java application, including distributed
applications, without operating system or hardware platform compatibility
issues. The Java platform was designed to run programs securely on networks,
which means that it integrates safely with the existing systems on your
network.
Segundo has developers that are accredited as Oracle Certified
Professional (OCP) Internet Application Developers using the Oracle Forms,
Reports and Designer product set to develop custom applications for deployment
on either Intranet or Internet. Application development experience using
these tools includes custom interfaces to existing database, very large
data processing applications and web deployed data entry systems.
IAS and Portal
Segundo leverages the Oracle Database through the Oracle9i
Application Server (Oracle9iAS) J2EE-certified application server. Oracle9iAS
integrates all the technology required to build and deploy e-business
portals, transactional applications, and web services. Oracle9iAS supports
all key Java, XML and emerging web services industry standards. Oracle9iAS
offers unmatched scalability, reliability, and security to keep your critical
business applications up and running.
Oracle9iAS Portal combines a rich environment for creating
a portal web interface, publishing and managing information, accessing
dynamic data, and customizing the portal experience, with an extensible
framework for J2EE-based application access.
- Oracle Development
- Custom Application Development
- Leverage Your Legacy Applications
- Application Support
- Information Management
Qualified Staff
Segundo development services employ highly skilled developers with a
broad range of experience and qualifications, including Oracle DBA and
developer certifications, Microsoft MCSD and MCSDBA, Hummingbird and Folio
Views.
Industry Standard Solutions
Segundo supports industry standards as common methods to enable easy
access to information from today's desktop environments. We have experience
working with well established standards such as XML and ODMA. We are committed
to maintaining currency with new standards in order to meet customer requirements
and to assist with developing the best solution for every job.
E-Business/ C-Commerce
A successful portal is one that has the capacity to leverage
information, no matter where it lives, and put it to work for virtually
any purpose. Content management makes that possible, providing the core
for a single portal framework that serves your entire organization.
C-commerce is a philosophy that hits every internal and
external touch point. It stretches from front-end CRM to back-end ERP
(internal product movement and accountability) to supplier relationships
via e-procurement and SCM. It includes not just the flow of products but
also the flow of data and the flow of metadata.
Succeeding at c-commerce will require companies to do more
than just include these core processes in their overall c-commerce blueprint;
they will need to perfect each process before moving on to c-commerce
implementation. It's a waste of time, effort, and money to even consider
a holistic c-commerce philosophy if you're still struggling with
each component of the commerce chain.
Training and Education/ E-Learning
Training can be the most important piece to any organizations
puzzle of priorities. Often training is left behind in lieu of other activities
only to be brought up as a second thought at the end. Proper training
of staff on new systems or processes can be critical in the success of
any change. Our training staff can provide customized training solutions
and delivery either locally, over the web, or at our training facility.
Business Process Reengineering
Segundo's experienced professionals use best business practices
to aid your organization in improving operational and back office efficiencies.
Our expertise includes cross industry and cross sector knowledge to best
help your organization become best in class. Performance Measurement GPRA
Balance Scorecard
Project Management
With today's focus on achieving more with
fewer resources, applying consistent quality to the
software engineering process is critical. Behind or
over-budget development projects, never ending enhancements,
and applications riddled with defects can ruin a company's
reputation in today's value conscious climate.
At a minimum, the costs of inadequate
quality processes include lost opportunities, excessive
corrective procedures, reduced competitiveness, and
reduced profits. These costs, taken together, can outweigh
the expenses associated with an application's development
and implementation, as well as all future enhancements.
Additional investment in prevention and
appraisal measures frequently reduces the cost of failure
and return significant savings to the organization.
Segundo can help your organization strike the right
balance between time, cost and quality.
Segundo's Software Quality Management
approach starts with a view of the entire organization
and addresses the need for repeatable, consistent, and
thorough quality assurance processes, standards, and
guidelines. Implemented through solid test planning
and management, software testing becomes a key element
in ensuring quality and the long-term success of an
organization.
By involving the quality function from
beginning to end, you can guard against costly and time-consuming
mistakes and actually reduce your total costs while
building quality into applications.
At Segundo, we believe that software quality
is strategic for any business. The engineers in our
Software Quality Practice are dedicated professionals
who are committed to the success of your project. We
can work with the resources you already have or build
an entire team from scratch.
Vendor Oversight Management
Information Technology projects frequently involve working
with outside vendors. As a result, the success of today's projects often
depends on the effective management of these vendors to ensure the services
provided are appropriate, timely, cost-effective, and trouble-free.
It is not unusual to find situations where the Project Manager
feels out of control with outside vendors, often because they have had
minimal training in the ability to motivate, manage, direct, review, and
assess the efforts of these vendors.
Segundo aids your organizations Project
Management team by providing:
- Strategies for initiating, managing, and executing
the vendor management process;
- Understanding the key elements of ongoing oversight
management;
- Able to identify and develop reasonable feedback
and assessment opportunities to ensure that appropriate
progress is being made and results are being produced.
Project Assessment
Segundo's project assessment provides
recommendations and details on how to leverage your
project's strong points, while addressing its weaknesses.
Our project assessments help you avoid classic mistakes,
apply fundamental development practices, manage risks,
and identify the practices that will provide the most
leverage on your specific project.
These assessments are based on a structured
process that is focused based on your specific business
challenges. Each assessment uses this basic outline:
Self-Assessment.
Segundo provides you with a package of self-assessment
materials used to collect and analyze information needed
for the assessment.
Review. Segundo
reviews work products you supply such as estimates,
plans, designs, standards, source code, test cases,
and other project artifacts. Segundo then analyzes common
threads in this information to create a set of preliminary
focus issues for use during on-site interviews.
Interviews. Segundo conducts
on-site interviews with selected personnel. Assessment
Report. The Assessment and Recommendations report
restates your improvement goals, provides observations
on the current strengths and weaknesses of the project,
and provides high-leverage recommendations that help
you achieve your goals as quickly and cost-effectively
as possible.
Back Office Integration
Segundo helps you integrate your organizations view from
the customer perspective with your back office systems and resources to
provide a seamless interaction with your customers.
Web Design/ Development
Segundo's web development services
provide a cost-effective solution for companies that
need quality web development delivered in Internet time.
Segundo provides professional web development consulting
services, including:
- Web site development (HTML, E-commerce, Graphics,
Flash, JavaScript, ASP.NET, SQL)
- Custom programming (XML, C#, C++, C, Visual Basic,
ASP.NET, SQL, COM+, ATL, PHP, PERL)
- Standards compliance (XML, SOAP, UML, W3C, HTML,
P3P, Americans with Disabilities Act)
- Development of custom graphics and multimedia using
Photoshop, Flash & other programs
Integration of internet, intranet, extranet, portal,
catalog, content management, CRM and Sales Force Automation
solutions
Our asset-driven approach toward web development ensures
that your web site, intranet, extranet or portal becomes a sustainable
investment, rather than an unmanageable expense.
Segundo makes sure that your web site is optimally integrated
with your organizations goals, systems and processes, further ensuring
your success. Our goal is to provide top-quality solutions that deliver
verifiable economic results that are easily adapted to meet the changing
needs of your organization.
System Security
Segundo exploits existing features of Oracle® and UNIX®
based operating systems that include important features in the area of
data security. In recognizing the data security challenges you face, we
can help you plan for the highest levels of security against all forms
of intrusion to your database.
Oracle® solutions are implemented by our certified DBA's
who install and configure a data security solution to fit your needs.
Our senior-level DBA's have implemented a wide range of data security
solutions for our customers, including Oracle Virtual Private Database,
Label Security, and database encryption.
Global Application Integration (GAI)
If you are like most business leaders, you've probably spent
millions of dollars and thousands of man-hours buying and deploying best-of-breed
enterprise applications to run various aspects of your business. And probably
spent nearly as much time developing and maintaining "home grown"
applications to perform functions unique to your business. Unfortunately,
these systems are inherently incompatible, and almost everything your
business does involves more than one of them. The only way to unlock the
full value of those systems is to integrate them so they can seamlessly
interact with each other.
Global Application Integration (GAI) provides
a common framework for integrating incompatible and
distributed systems - making it faster and easier to
tie together applications and Web Services so you can
integrate them into business processes that span your
organization. GAI reduces the complexity of your IT
infrastructure and dramatically improves its reliability,
flexibility and scalability - giving you the ability
to focus on improving how your business runs instead
of worrying about whether or not your infrastructure
will be scalable or flexible enough to support new initiatives
or capitalize on perpetual shifts in the market.
Segundo can help your organization implement
a solution that lets your applications, databases and
mainframes communicate and interact with each other
by automatically routing and transforming information
so it gets where it needs to be, when it needs to be
there, and in the proper format. Segundo's integrated
solutions lets you integrate your business using the
best available approach for your specific situation
- whether that is an industry-standard technology such
as Java, XML, or Web Services.
Data Warehousing/ Data Mining
Today's fast paced environment requires organizations have
access to a wide range of information at their fingertips. Data warehousing
and Data Mining allows your organization to review large volumes of data
to analyze trends and make corrective decisions quickly and efficiently.
Segundo can help your organization utilize a variety of tools to customize
a data warehousing solution that will provide your organization with the
most effective access and use of its information.
Customer Relationship Management (CRM)
Customer Relationship Management (CRM) remains one of the
best investments you can make for creating competitive advantage, driving
revenue growth and increasing value.
While CRM tools and technologies are more powerful than
ever, many programs still fall short. Segundo is committed to helping
organizations close this gap by providing solutions and services that
transform the quality, cost performance and economic return of your CRM
capabilities and assets.
Segundo will help your organization:
- Develop and deliver CRM strategies that create value.
- Increase the economic value of their brand.
- Improve customer response to marketing campaigns,
increasing up-selling and cross-selling success.
- Make your approach to customer interactions a competitive
advantage.
- Transform the quality and profit margins for customer
service.
- Predict and contain operating costs.
- Adjust capacity to meet demand.
Debt Collection Solutions
Segundo has developed a complete debt collections solution
which can be implemented across any Federal agency. Segundo's solution
provides a streamlined method of interfacing with the United States Department
of Treasury for all aspects of debt collection and collections management.
Segundo's processes enable both scheduled and real-time reporting of collection
percentages and placements.
[Case Study: Transforming Debt
Collections]
Performance Measurement
How does it work?
Performance Measurement starts by establishing what the
key mission areas are for the target organization. Using these mission
areas as a guide, Segundo mines related data sets for quantifiable measures
of performance in these areas. The resultant measures are refined through
focus groups with key managers, employees, and customers. The measures
are then weighted and tabulated into a single index with related subsets.
What can it do for you?
A Performance Measurement System gives stakeholders inside
and outside the organization an accurate, transparent and understandable
measure of the organization's performance. The system can also be used
both as a motivational tool for all employees and as the basis for a decision
making architecture for the organization's managers.
By tying together the many individual measures of an organization's
strategic goals into a graphically-presented, easy-to-understand, Performance
Measurement System, the many measures become one "score" to
which employees and stakeholders outside the organization can relate.
The score also becomes a motivational tool that demonstrates to each employee
how his or her particular function ties into the goals and achievements
of the entire organization. Human beings are by their very nature competitive,
All too often that competitiveness can take the form of one part of an
organization competing against another. With Performance Measurement in
place, all parts of the organization must work together to raise the score
for the whole organization.
Performance measures may also be generated monthly or quarterly
to form a custom designed management tool which provides the senior leadership
team with timely, accurate and useful data for the organization's decision
making process. A Performance Measurement System is a useful method of
the measures that are required to be reported by the Government Performance
and Results Act (GPRA).
Balance Scorecard
How does it work?
Teams from the organization are assembled to develop scorecards
for use in measuring the performance of the organization. Balanced Scorecards
as defined by Drs. Norton and Kaplan look at an organization from four
perspectives: customer, financial, learning & growth and shareholder/stakeholder.
The customer perspective represents how well the organization performs
for its customers. The financial perspective represents how well the organization
performs in the areas of innovation and learning. The goal of a Balanced
Scorecard is an organization that performs well in all four areas.
What can it do for you?
The Balanced Scorecard approach is powerful for several
reasons. For organizations that have never implemented, the approach forces
them to put in writing what their goals and objectives are, and then to
write what their strategies are for reaching those goals. These strategies
are then translated into measurable outcomes that are tracked via the
organization's Balanced Scorecard. These scorecards simultaneously communicate
to shareholders, customers and employees to what the goals of the organization
are, how the organization intends to meet those goals, and how well the
organization is doing in meeting them.
Government Performance and Results Act (GPRA)
How does it work?
Government Performance and Results Act (GPRA) requires agencies
to develop strategic plans describing their overall goals and objectives
and develop annual performance plans containing quantifiable measures
of their progress. Strategic plans for each Federal agency were required
in September 1997. Performance Plans for each Federal agency were required
in February 1998. Performance reports for each Federal agency were required
by March 2000. While agency strategic plans are required to be updated
once every three years, performance plans and performance reports are
due every year.
What can it do for you?
For Federal agencies, GPRA reporting is not voluntary; it
is a mandatory requirement under law. Some agencies have met the law's
requirements more successfully than other agencies, as graded by Congress
and the General Accounting Office. In concert with its strategic partners,
Segundo has the resources to assist any agency through the GPRA process
either from start to finish or with individual components that need attention.
Segundo and its strategic partners have extensive experience in all areas
required by GPRA, including Strategic Planning, Performance Planning,
and Performance Reporting to name a few. Segundo also offers independent
validation and verification of agency performance data.
State and local government agencies may also want to consider
using GPRA requirements as a template for their own performance management
activities. GPRA lays out a good, general set of requirements that several
states have used in the development of their own programs. Segundo can
assist state and local entities in tailoring GPRA-type requirements for
use in their own program.
Technical Staff Augmentation
Segundo offers a wide range of technical resources to meet
your organizations ongoing needs. Our staff can help you cover for peaks
in your business or reduce operating costs by reducing your organizations
carrying costs. Either way, Segundo has a complete staff of professionals
ready to serve you. From Database Management services provided by our
experienced Oracle Application Database Administrators to Help Desk personnel,
Segundo offers you a highly skilled, and value added resource.
Financial Staff Augmentation
Segundo can provide your organization with experienced accounting
and financial experts to help augment your permanent staff. Our experts
have varied degrees of experience, ranging from Certified Public Accountants
(CPA's), financial managers and cash forecasting to staff accountants.
Segundo personnel are ready to provide you with their wealth of knowledge
to serve your organization and help it achieve its financial goals and
objectives.
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